The Evolving Role of Office Admins & Managers

The ever-evolving workplace requires agility. One role in the office that successfully adapts to the modern office is the role of office manager and the office administrator.

While the specific responsibilities of office managers and administrators differ between from company to company, the core scope of these office superstars lies in ensuring everyone else in the office is well-supported.

Nowadays, providing support to other staff goes past picking up phone calls and making sure their calendars to book appointments.

How the office admin and office manager role has changed

1. Providing the basics for success

Setting up other employees for success in day-to-day operations is key to any office admin and office manager.

Often, the basic necessities factor into making the workday a smooth one and the office admin ensures all the basic needs for a workplace to operate are met.

These needs include having food in the office pantry, a safe and well-maintained office space and operational basics like stationery and necessary technology like computers and printers.

A well-equipped office contributes to effortless productivity for everyone in the office.

2. Leveraging on technology

With the advancement of digitalization, the office administrator and manager can now streamline their daily tasks.

By eliminating the traditional ways of conducting their tasks and using technology, office admins and managers are able to not only be more efficient at what they do but also save time.

There are plenty of platforms available online that bring such efficiency to an office admin or manager.

From file sharing platforms that eliminate the need for physical filing to virtual calendars that help avoid double booking appointments to solution providers that offer a single platform for multiple office-related products and services.

Such available technologies have enabled the modern-day office admin and manager to adapt to newer and more efficient means of working.

3. Cultivating workplace culture

The well-being of employees both physically and emotionally relies on the working environment they’re in.

Creating a good camaraderie in the office also factors into an employees’ well-being. Employee engagement initiatives such as team building events, team lunches, and other activities strengthen employee rapport.

The office administrator and manager plays a big role in coordinating such initiatives hence they are key players in cultivating culture at the workplace.

4. Representing the company

A company’s office admin or office manager is often the first contact point when external parties reach out to the company.

While each employee is a representation of a company, the office admin and manager play crucial roles in being the first person introduced to external parties.

Whether it’s clients or corporate partners, giving a good first impression matters and office admins and managers are at the forefront of representing the company well while liaising with external parties.


Supplycart simplifies procurement for businesses through a single platform. As one of the first e-Procurement platforms in Malaysia, we help businesses to achieve efficiency by impacting the way they obtain and manage their procurement needs.

By helping businesses to innovate the way they procure more efficiently, we’re helping businesses put back time and money into what truly matters for their business.

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